Key strokes…

TECH SUPPORT: “O.K. Bob, let’s press the control and
escape keys at the same time. That brings up a task list in the
middle of the screen.” Now type the letter “p” to bring up the
Program Manager.”
CUSTOMER: “I don’t have a “p”.
TECH SUPPORT: “On your keyboard, Bob.”
CUSTOMER: “What do you mean?”
TECH SUPPORT” “p” on your keyboard, Bob.”
CUSTOMER: “I’m not going to do that!”